Delivery & Returns

Delivery

You will receive an email when your order has been placed and when your order has been dispatched (please check your ‘junk’ mail folder, these emails always end up in here).

Our jewellery is handmade to order so please allow up to 3-10 working days for your items to be dispatched.

 All orders are sent via Royal Mail First Class Tracked/Recorded.

Shipping is £3 for all orders under £50. All orders over £50 are free shipping.

If you have not received your order after 10 working days please drop me an email. 

Any personalised/custom made items may take a little longer than above but I will try my best to get them to you within the time scale. 

Refunds 

Bon Jewellery Designs are happy to refund items (excluding our Personalised jewellery) that you are not completely satisfied with, provided they are returned in the same condition as you received them, within 14 days of receipt.

Please note: personalised jewellery e.g. initial pieces, cannot be returned or exchanged.

To return an item please email bonjewellerydesigns@gmail.com

All refunds will be credited back to your original method of payment. All Returns must be shipped in original packaging. You the customer will be responsible for the cost of the return and these must be returned by a tracked shipping method.

Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 14 working days from when we have received your products. Please note, it can take up to 7 working days for the refund to show in your bank account. If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing.

If your order arrives damaged or faulty, we will require photographic evidence within 1 week of receiving the product. Please provide photographic evidence to bonjewellerydesigns@gmail.com 

Faulty items will be repaired or replaced within the 6 month warranty. 

Can I Cancel My Order? 

Once your order has been placed you cannot cancel. This is due to the fact that all our jewellery is made to order. However, we do have a 14 working day return policy, if you wish to return your item after it has arrived.